Privacy Policy

At MedXol, safeguarding your personal and medical information is our highest priority. This Privacy Policy explains how we collect, store, and use your data, and your rights regarding this information.

Important Information and Who We Are

  • MedXol Healthcare Management Company (“MedXol”) is responsible for your personal data. We are committed to upholding your information rights and maintaining data privacy in accordance with Pakistani law.
  • We have an in-house IT team dedicated to ensuring the protection of your data. All data transmitted or stored by MedXol is encrypted at all times, ensuring security and confidentiality.

For any questions or to exercise your data rights, please contact:

Full Name of Legal Entity: MedXol Healthcare Management Company

Email: corporate@medxol.com

Changes to This Privacy Policy and Your Duty to Inform Us of Changes

This privacy policy applies to all personal data we collect or receive about you. It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes during your relationship with us.

What Data We Collect

Personal data refers to any information that can identify an individual. We may collect and process the following categories of data:

  • Identity Data: Full name, gender, date of birth, CNIC number.
  • Contact Data: Home address, phone number, email.
  • Medical Data: Medical history, prescriptions, diagnostic results, allergies.
  • Financial Data: Payment and transaction details.
  • Usage Data: How you interact with our website, app, and healthcare services.
  • Technical Data: Device information, browser type, IP address.

Marketing and Communication Data: Preferences in receiving communications and promotional materials.

How We Collect Your Data

We collect data through the following means:

  • Direct Interactions: When you sign up, book services, or fill out forms.
  • Use of Services: When you visit MedXol partner facilities or consult with our medical professionals.
  • Digital Interactions: Via our website, mobile app, and cookies.
  • Third Parties: From affiliated healthcare providers, diagnostic labs, pharmacies, and marketing partners.

How We Use Your Data

We use your data to:

  • Provide and manage healthcare services
  • Process transactions and facilitate discounts
  • Communicate with you regarding services or inquiries
  • Improve and personalize our services
  • Ensure regulatory compliance and maintain accurate medical records

Data Sharing

We do not sell or rent your data. We only share it with trusted partners such as hospitals, labs, pharmacies, IT providers, and financial services—all bound by confidentiality and legal compliance.
If you are a corporate member, we may share necessary data with your employer for verification and billing purposes.
In case of mergers or acquisitions, your data may be shared with new stakeholders in accordance with this policy.

Data Security

We implement strong physical, electronic, and administrative safeguards to protect your data from unauthorized access or loss. Access is restricted to authorized personnel bound by confidentiality obligations.
We also have protocols in place to detect, report, and manage data breaches as per legal requirements.

Your Rights

You have the right to:

  • Request access to your data
  • Ask for corrections or deletions
  • Withdraw consent at any time
  • Opt out of marketing communications
  • To exercise these rights, please email us at corporate@medxol.com.

Data Retention

We retain your personal data only as long as needed for legal, operational, or regulatory purposes. Once no longer necessary, your data is securely deleted.

Consent

By using MedXol services, you consent to the collection, processing, and sharing of your data as described in this policy.

Cookies and Analytics

We use cookies and tools like Google Analytics to collect technical data and improve user experience. You may manage your cookie preferences through your browser settings.

Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.