Digital Card
Once activated, digital health cards are non-refundable and non-transferable.
Physical Card
Physical cards are non-returnable once delivered. However, replacements are allowed in case of loss or damage (subject to replacement fees).
Service Quality Complaints
If a user experiences a discrepancy or unsatisfactory service at a partner facility, they must raise the issue with MedXol Support within 7 working days. MedXol will mediate and assist in resolution but does not guarantee refunds for third-party services.
Unauthorized Charges
If you identify an unauthorized charge, report it immediately for investigation and potential corrective action.
